Privacy Policy

At Radiotec Systems we are committed to providing our customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our customers, protecting their personal information is one of our highest priorities.

This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting our customers personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our customers personal information and allowing our customers to request access to, and correction of, their personal information.

This Personal Information Protection Policy applies to Radiotec Systems. This policy also applies to any service providers collecting, using or disclosing personal information on behalf of Radiotec Systems.

1 – Collecting Personal Information

1.1 Unless the purposes for collecting personal information are obvious and the customers
voluntarily provides his or her personal information for those purposes, we will communicate the
purposes for which personal information is being collected, either orally or in writing, before or at
the time of collection.

1.2 We will only collect customer information that is necessary to fulfill the following purposes:

To verify identity.
To verify creditworthiness.
To identify customer.
To understand the needs of our customers
To open and manage an account.
To deliver requested products and services.
To ensure a high standard of service to our customers.
To meet regulatory requirements

2 – Consent

2.1 We will obtain customer consent to collect, use or disclose personal information.

2.2 Consent may also be implied where a customer is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products.

2.3 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), customers can withhold or withdraw their consent for to use their personal information in certain ways. A client’s, decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the customer, in making the decision.

2.4 We may collect, use or disclose personal information without the customer’s knowledge or consent in the following limited circumstances:

3 – Using and Disclosing Personal Information

3.1 We will only use or disclose customers personal information where necessary to fulfill the purposes identified at the time of collection for a purpose reasonably related to those purposes such as:

To conduct client, customer, member surveys in order to enhance the provision of our services.
To contact our customers directly about products and services that may be of interest.

3.2 We will not use or disclose customer personal information for any additional purpose unless we obtain consent to do so.

3.3 We will not sell customer lists or personal information to other parties.

Policy 4 – Retaining Personal Information

4.1 If we use customer personal information to make a decision that directly affects the customer, we will retain that personal information for at least one year so that the customer has a reasonable opportunity to request access to it.

4.2 Subject to policy 4.1, we will retain customer personal information only as long as necessary to fulfill the identified purposes for a legal or business purpose.

5 – Ensuring Accuracy of Personal Information

5.1 We will make reasonable efforts to ensure that customer personal information is accurate and complete where it may be used to make a decision about the customer.

5.2 Customers may request correction to their personal information to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.

5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required.

6 – Securing Personal Information

6.1 We are committed to ensuring the security of customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.

6.2 We will use appropriate security measures when destroying customer’s personal information such as shredding documents.

6.3 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.

7 – Providing Customers Access to Personal Information

7.1 Customers have a right to access their personal information, subject to limited exceptions.

7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.

7.3 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.

Contact information for Radiotec Systems Privacy Officer:

privacy@radiotec.ca