Shipping & Returns Policy

Shipping Policy

We are committed to getting your order to you as quickly and safely as possible.

Processing Times

Orders are typically processed and shipped within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Delivery times vary depending on your location, carrier chosen and the shipping method selected. Estimated delivery times are provided by the carrier and are not guaranteed.

Once your order has been shipped, you will receive tracking information when available.

Shipping Costs

Shipping costs are calculated by your chosen carrier of choice and are out of Radiotec Systems Ltd control.

Delayed or Lost Packages

Shipping Incoterms are Ex Works Radiotec Systems Limited Richmond BC. Once an order has been shipped, delivery is handled by the shipping carrier and all responsibility for the shipment is transferred on to the carrier. If your package is delayed, lost, damaged or marked as delivered but cannot be located, please contact your carrier.

Returns & Exchanges

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

How to Request a Return

Please contact us before sending any item back. Include your order number and a brief description of the reason for the return.
Once your return request has been approved.

Return Requirements

All returns must be via prepaid carriage

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging, where applicable.
  • Proof of purchase may be required.
  • Certain items may not be eligible for return due to their nature.

 

Contact Us

PHONE : 778 938 2597

EMAIL : SALES@RADIOTEC.CA

ADDRESS : 21331 GORDON WAY UNIT #1160 RICHMOND BC V6W 1J9